Shipping policy

Delivery Time:

 Standard Delivery: 1-2 Weeks.

Order Processing:

Order Processing: Orders are processed within 24 hours Monday to Friday.

Tracking Information: You will receive a tracking number once your order is shipped.

Order Modifications:

Address Change: Please contact us to change your shipping address before your order is shipped.

Package Redirection: If your package has already been shipped, redirecting the package will incur an additional redirection fee. Please contact our support team for assistance.

Out-of-Stock Products:

Pre-order: Contact our support team to pre-order out-of-stock flavors in advance.

Lost or Missing Items:

Contact Customer Service: If your order or some items are missing, please get in touch with our customer service department with a photo of the package.

Investigation and Resolution: We will investigate the issue and resend the missing items as soon as possible.

Return to Sender：

All packages returned to the sender due to incorrect address provided by the customer, refusal to accept, or unclaimed by the post office will be subject to a return fee. Customers who wish to have their packages re-sent will be required to pay for the re-mailing fee.

Discreet Packaging:

Privacy Protection: All packages are discreetly packaged to ensure your privacy.

Contact Information:

If you have any questions or concerns about your order, please contact our Customer Service team.

If you would like to learn more about our refund policy, please read the Return Policy.